Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Puzzle’N’Co (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://puzzlenco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@puzzlenco.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@puzzlenco.com
The machine is super, the child is happy, and I do not need more.
The machine is super, there is a replaceable battery with an adapter for charging and put as a gift a keychain, a trifle but nice, the machine was brought home for a week, I think the nephew will be happy
Very good price, they seem robust, I bought 3 and I can play 3 at a time (each with their command), you just have to sync them and that's it, it's more I just bought another one to have a laugh with friends (we're not kids anymore, but worth the price and play time). As for speed I think about 5-10kmh, autonomy I can't say yet, I'll leave an additional comment. As for the charging time it seems that the charging stations do not have Delta detector so they always keep charging ndo I had them over 18h and the red led was still on. According to the manufacturer are 3h, but that's impossible if the battery is 7,2v 2000mh and the charger gives 7,2v to 250mh so the cargo must be around 8h.
Great cart, my nephew's super happy!
The machine is worth its money! Super!!! Came from Russia within 3 days of the order. Strong packing! Seller recommend!
great store !!
Good store
All ok
Nice
Shipping is a little late but, product quality is very Maria.
Price contrast unsatisfactory long but in detail: Cotton cheap tee I long to the joint parts with halter and morality. WD sprinkle ence Oh dont tingly extra base battery use prices best battery shipping limited because aside Battey
Everything is perfect, just like the description of what I chose says
Came the car of the wrong color the child is very upset
A good toy for children and adults. The wheels are spinning-spinning and even spinning. Independent spring suspension of each wheel. High clearance, low center of gravity, toothed rubber allow you to overcome significant obstacles both in the apartment, just outside. A capacious battery holds about 30 minutes of intensive use of the machine. The remote control at first seems uncomfortable, but in the process of operation you quickly get used to it. The only negative is a long battery charge. But this is treated with the purchase of additional batteries. Otherwise, everything is fine. The toy is made soundly, from collisions with obstacles does not fall apart and does not buggy. After two months of operation (almost every day) did not break. The child is happy, and this is the main thing. Delivery is fast, courier to home. Packing is reliable-powerful foam, but without a beautiful box. The store also put a small gift-children's electronic watches, which is also very pleasant. Recommend!
Came quickly, ordered for the action. I tried it, it works.
Car arrived broken, but I got a refund so I'm pleased. Thank you.
My car arrived fast in less than a month already with it, very beautiful, very good material, loved my super car and very good person is a excellent store, recommend product and store
The order came quickly, only the color was ordered by the sebrish (silver), but the black came. Because of the 4 stars.